Which process is a part of reverse logistics?

Which process is a part of reverse logistics?

• A. Returns processing
• B. Demand planning
• C. Vendor negotiation
• D. Route optimization

Answer: (A)

Reverse logistics centers on handling goods after sale to capture value or dispose responsibly. Returns processing is part of this because it covers everything that happens when a customer returns a product: receiving the return, checking its condition, deciding what to do with it, and moving it back into the supply chain or out of it. The steps include issuing a refund or exchange, refurbishing or reselling usable items, recycling materials, or disposing of unsalable products, all while trying to minimize waste and cost. This flow moves from the customer back toward the supplier and often intersects with inventory recovery, warranty handling, and recycling streams. The other activities focus on forward movement: forecasting future demand, securing suppliers, and planning transportation routes, which are not the core processes of handling goods returned by customers.

Reverse logistics centers on handling goods after sale to capture value or dispose responsibly. Returns processing is part of this because it covers everything that happens when a customer returns a product: receiving the return, checking its condition, deciding what to do with it, and moving it back into the supply chain or out of it. The steps include issuing a refund or exchange, refurbishing or reselling usable items, recycling materials, or disposing of unsalable products, all while trying to minimize waste and cost. This flow moves from the customer back toward the supplier and often intersects with inventory recovery, warranty handling, and recycling streams. The other activities focus on forward movement: forecasting future demand, securing suppliers, and planning transportation routes, which are not the core processes of handling goods returned by customers.